FAQ

Don’t see your question below? Just shoot us an email at hello@shellsloft.com

Why don’t I see a shipping option at checkout?
We’re currently only offering local pickup for all orders.

Where can I check the status of my order?
You’ll receive an email regarding your pickup. If you’d like to schedule a specific pickup time, please email us at hello@shellsloft.com.

How do I cancel my order?
In-stock orders can be cancelled with no additional penalty, as long as the order has not been picked up. To cancel an in-stock order, please send an email to hello@shellsloft.com and include your name and order number.

What is your return policy?
First, we hope you love what you receive! We are happy to accept returns on merchandise within a 14-day time period from the date of pickup. Items must be unused and in original condition and packaging. Return shipping is considered the responsibility of the purchaser. Please contact us at hello@shellsloft.com with questions or concerns - we will do everything within our power to rectify any issues.